To make a return our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within a time frame of (45) days you can request a refund or a reshipment. The items must state that they were not delivered. If your order was delivered to the address on file then we cannot send a replacement order or refund.
If you received the wrong item you can request a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address).
- Your order did not arrive due to exceptional circumstances outside the control of Mermaid Venom (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mermaidvenom.com
If your item states it is in transit then a refund will not be available yet- it must be undeliverable & not trackable (within a 60 day time frame) for a refund to be processed.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Cost will be at your expense.
Please do not send your purchase back to us unless we authorize you to do so.