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Shipping & Delivery

 Where do you ship?

Mermaid Venom offers international shipping to 200+ countries. Each day, our magical clothing & accessories travel thousands of mile across the globe.

How do you ship packages?

Packages from our warehouses in Europe, USA and China are shipped with various methods such as ePacket, DHL, USPS, and EMS. How packages are shipped also depends on the customer's location. 

Do you provide tracking information?

Yes, we do. You will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Mexico, Central America, South America 15-30 Business days
 *This does not include the 1-3 business days order processing time.

 

What about customs?

We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.

My tracking says "no information available at the moment"

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will items be sent in the same package?

For logistical reasons, some items may not be grouped and shipped together. We work with a wide variety of manufacturers who ship from various locations across the globe. For this reason, sometimes it is impossible to combine the items.

 

Please contact us if you have any other additional questions contact@mermaidvenom.com