Shop With Confidence
Is Mermaid Venom legit?
Yes. Mermaid Venom is a small gothic, witchy and dark-humor shop run by one person: me, Elise. I pick every product, answer every email, and fix problems myself. More than 58,000 people follow us on Instagram.
Why you may have seen bad reviews
A few years ago, outside people were handling our social media and customer messages, and some customers waited too long or never got answers. That was my responsibility. I let them go, took customer service back myself, and rebuilt how we ship and communicate. You can ask me anything on our official community, r/officialMermaidVenom.
How we deliver now
- Real-time tracking. Every order gets a tracking number by email when it ships, and you can follow it any time on our Track Your Order page.
- Faster handoff. Orders are processed within 1–3 business days and handed to the carrier as soon as they're ready.
- Someone watching your order. If a package stops moving, I follow up with the carrier myself.
Tracking can take a day or two to show movement, until the carrier first scans your package. If it still shows nothing after 5 business days, email me and I'll look into it.
How long shipping takes
| Destination | Processing | Shipping |
|---|---|---|
| United States | 1–3 business days | 7–14 business days |
| Canada and Europe | 1–3 business days | 7–14 business days |
| Australia and New Zealand | 1–3 business days | 7–14 business days |
| Mexico, Central and South America | 1–3 business days | 7–14 business days |
Our products are made by trusted production partners, some in the US and some overseas, so one order may arrive in more than one package.
If something goes wrong
- Never arrived within 30 business days: I'll reship your order.
- Damaged or wrong item: email a photo right away and I'll reship it.
- Changed your mind: 60-day money-back guarantee. Email me within 60 days, send the item back unused, and you'll get a full refund once it arrives. You pay the return shipping.
Full details are in our refund policy.
Talk to a real person
Email contact@mermaidvenom.com. I reply within 2–3 business days.
What customers say
Read reviews from real customers, or see customer photos and questions on r/officialMermaidVenom.
— Elise, owner of Mermaid Venom