Returns

60-day money-back guarantee

Not happy with your item? You can request a refund for any reason within 60 days of receiving it. Email contact@mermaidvenom.com with your order number to start a return. The item must be unused and sent back at your expense. Items sent back without contacting us first can't be accepted. Once we receive your return, your refund goes back to your original payment method within 10 business days. Your bank may take a few extra days to post it.

Damaged or wrong item

Please check your order when it arrives. If anything is damaged, defective or not what you ordered, email us a photo right away and we'll reship it.

Order didn't arrive

If your order hasn't arrived within 30 business days, contact us and we'll reship it. A package still shown as in transit isn't eligible yet. It must be undeliverable or show no tracking movement for 60 days before a refund can be issued.

Not eligible for a refund or reship

• Orders the carrier shows as delivered to the address on file. We'll send you the carrier details so you can open a claim with them.
• Orders that didn't arrive because the shipping address was wrong.
• Delays or losses outside our control, such as customs holds or natural disasters.

European Union

If your order ships to the EU, you can also cancel or return it within 14 days for any reason. Items must be unused, in original packaging, with proof of purchase.

Questions?

Email contact@mermaidvenom.com. We reply within 2–3 business days.