Shipping & Delivery
Do you provide tracking information?
Yes, we do. You will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|---|
| United States | 7-10 Business days |
| Canada, Europe | 7-10 Business days |
| Australia, New Zealand | 7-10 Business days |
| Mexico, Central America, South America | 7-10 Business days |
What about customs?
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.
My tracking says "no information available at the moment"
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will items be sent in the same package?
For logistical reasons, some items may not be grouped and shipped together. We work with a wide variety of manufacturers who ship from various locations across the globe. For this reason, sometimes it is impossible to combine the items.
To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly. If there is issues with verifying your address, customer service will contact you to try and resolve these issues. We are not assume responsibility for customer address error.
Please contact us if you have any other additional questions contact@mermaidvenom.com