Returns/Refund Policy

Returns 

Our policy lasts 30 days for shipped orders for return and refunds. If the 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. All returns must have original packing and be unworn to be eligible for return.

 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Subscription boxes. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 

To complete your exchange, we require a receipt or proof of purchase.  All exchanges that require shipping is at the expense of the customer for both ways to and from warehouse.

Please do not send your purchase back to the manufacturer.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the credit to the gift giver and he will find out about your returns.

 

Cancellations:

We are unable to cancel any orders for money back. If you would like store credit for an order you must contact the warehouse as soon possible before it is shipped out. Our team works very hard to process orders as quickly as possible to ensure you receive your package on time. Once you receive a shipping confirmation email, we cannot guarantee that your request will be fulfilled.

 

Return Shipping


To return your product, you should mail your product to:

Mermaid Venom

PO Box 5096

Lighthouse Point, FL 33074

 

Please include your name and order number on return. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 


If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

For any question regarding returns or refunds: 

Email us: contact@mermaidvenom.com