Refund Policy

If you don’t like your items that were purchased or for any reason. Please contact us.

Please return within 30 days to be eligible for a store credit.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and unworn. 

To complete your return, we require a receipt or proof of purchase.

 

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Shipping
To return your product, you should mail your product to:

Mermaid Venom
1530 W Boynton Beach Blvd
PO BOX 3030
Boynton beach, fl 33426

Please include your name and order number on return. 

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

For any question regarding returns or refunds: 

Call us: (561) 203-6167‬

Email us: contact@mermaidvenom.com