Orders are processed Monday - Friday, excluding federal holidays. You will receive your order 2-3 business days from the date that it is shipped out. Check your confirmation email for your tracking number or download the Arrive App to track your order. Does not include weekend and holidays. When your order has been shipped, you will receive an email with tracking information. If your order says delivered and you did not receive it, you must contact your local post office. We do not issue refund for packages that state being delivered. Please expect 1-2 weeks to receive your order due to COVID, but we're worth the wait :-)
To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly. If there is issues with verifying your address, customer service will contact you to try and resolve these issues.
If your tracking information states that your package was delivered and you have not received it (lost/stolen). You must take this up with the United States Postal Service. Mermaid Venom does not hold responsibility for packages that state delivered. Shipping fees are non-refundable nor the order. We cannot cancel orders once they are already in processing ready for shipping. Thank you for understanding.
If you realize that you entered your shipping address incorrectly, please contact as soon as possible at email@example.com. We will do our best to fulfill you request and change the address. If we are unable to, we do not take responsibility for the incorrect information.